Shipping policy

Shipping Policy

Order Processing

Most SeaNanigans Adventures products are made to order.

Orders generally require processing and production time before they are shipped. Processing times may vary depending on the product, order volume, customization, fulfillment provider, holidays, and other factors.

Once your order ships, you will receive a shipping confirmation email when tracking information is available.

Please note that processing time and shipping time are separate.

Estimated Delivery Times

Delivery times shown at checkout or in order confirmations are estimates only and are not guaranteed.

Actual delivery times may vary based on:

Production and fulfillment time
Shipping carrier delays
Weather
Holidays
High order volume
Customs processing
Transportation disruptions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control

SeaNanigans Adventures is not responsible for carrier delays once an order has been transferred to the shipping provider.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Any promotional or free-shipping offers are subject to the terms of that specific promotion.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

Because many of our products enter production shortly after an order is placed, we may be unable to change the shipping address after fulfillment has begun.

If you notice an address error, contact us as soon as possible at erik.j.white.1@gmail.com.

We cannot guarantee that an address change can be made once an order has entered production or shipped.

Incorrect or Incomplete Addresses

SeaNanigans Adventures is not responsible for orders that are delayed, returned, lost, or misdelivered because the customer provided an incorrect or incomplete shipping address.

If an order is returned to the sender because of an address error, the customer may be responsible for any additional shipping costs required to resend the order.

Tracking

Tracking information will be provided when available.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Tracking scans and estimated delivery dates are controlled by the shipping carrier and may occasionally be delayed or inaccurate.

Lost, Stolen, or Missing Packages

If tracking shows that a package is still in transit beyond the expected delivery window, please contact us at erik.j.white.1@gmail.com and we will help review the situation.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Check with household members, neighbors, apartment offices, or mailrooms.
Allow a short period of time in case the carrier marked the package delivered before final delivery.
Contact the shipping carrier if the package still cannot be located.
Contact us if additional assistance is needed.

SeaNanigans Adventures is not responsible for theft or loss that occurs after a carrier confirms delivery to the address provided by the customer, except where otherwise required by law.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at erik.j.white.1@gmail.com.

Please include your order number and, when possible, clear photographs showing the issue so we can review the problem and work to make it right.

Multiple Shipments

Some orders may contain products fulfilled from different locations or by different fulfillment partners.

As a result, items from the same order may arrive in separate packages and on different dates.

You will not necessarily be charged additional shipping merely because an order is shipped in multiple packages unless otherwise stated at checkout.

International Shipping

International shipping availability may vary by destination.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International orders may experience additional delays due to customs processing.

SeaNanigans Adventures is not responsible for delays caused by customs authorities or international shipping carriers.

Cruise and Travel Deadlines

If you are ordering merchandise for a cruise, vacation, event, or other specific date, please order as early as possible.

Production and shipping estimates are not guarantees, and SeaNanigans Adventures cannot guarantee delivery before a particular cruise departure, vacation, event, birthday, holiday, or other deadline unless we expressly agree to that guarantee in writing.

Orders placed close to a travel or event date are made at the customer's discretion.